Return Policy

All Pawdes products are made-to-order and created uniquely for each customer.
Once a design is prepared and production begins, the item cannot be resold or reused.

For this reason, we do not accept returns or exchanges on any personalized products after the design has been created.

Wrong or Incorrect Item Received

If you received the wrong product, incorrect design, incorrect size, or an item that does not match your order:

👉 You are eligible for a full refund or a free replacement, whichever you prefer.

We will never ask you to return the incorrect item.
Simply contact us with your order number and a photo of what you received, and our team will resolve it immediately.

Damaged or Defective Items

If your item arrives damaged, misprinted, or in poor condition, please contact us right away.

We will provide:
  •  A free replacement, or
  •  A full refund, depending on your choice.
Your satisfaction is our priority, and we always ensure you receive a perfect product.

Issues With the Final Artwork

Since we send the final artwork for approval before shipping, we ask that customers review this carefully.
  • If the artwork was approved by you, and the final product matches the approved design, it cannot be refunded or replaced unless the item arrives damaged or incorrect.
  • If there was an error on our side, we will replace it at no cost to you.

Always Contact Us – We’re Here to Help

Even though personalized items cannot be returned, we are always here to support you.
If you have any issue — small or big — you can always reach out to us and we will do everything possible to offer:
  • The best solution
  • The best support
  • The best customer experience
We believe in fairness, kindness, and customer-first service.
Every situation is treated individually and with care.

How to Contact Us

If you need help, simply email us with:
  • Your order number
  •  A description of the issue
  •  A photo (if needed)
Our support team will get back to you as quickly as possible.

Final Note

Your satisfaction means everything to us.
We stand behind our products and want every experience with Pawdes to be positive, personal, and enjoyable.
If something goes wrong — we fix it. No stress, no complications.

Contact us

Or you can email us: info@pawdes.co.il